Welcome Home

1. Symptoms of contagious illness must be reported to staff immediately (temperature of 100.4° F (38° C) or higher, cough, sore throat, shortness of breath, any flu-like symptoms such as nausea, vomiting, diarrhea, or chills, congestion/runny nose, new loss of taste or smell, headache, fatigue, muscle or body aches) as we have immunocompromised patients staying in the House. You must also notify staff immediately if you or your guest(s) test positive for COVID-19 or have been recently exposed to COVID-19. We will work with you on the next steps if anyone in your family has contagious symptoms.
2. Face coverings throughout the building are optional, but if you prefer that a staff member/volunteer wear a mask during your interaction with them at the front desk, please request as needed and/or practice physical distancing.
3. Each family will be given a set of keys to use during their stay. You may request a second set of keys as needed. All keys must be returned to staff at the front desk when checking out.
4. Ronald McDonald House Springfield does not allow:
   • Smoking of any kind in the House or on the property
   • Marijuana, illegal drugs, candles, incense
   • Alcohol outside of private guest room
   • Weapons (including concealed permit weapons)
   • Pets in the House or in cars
   • Prohibited cooking devices in guest rooms including hot plates, electric fryers, electric skillets, pressure cookers, and toaster ovens

   Unsafe, disruptive, or illegal behavior is grounds for immediate eviction.

5. We do not tolerate harassment or discrimination of any kind. This includes, but is not limited to, slurs or negative stereotyping, hostile acts, derogatory jokes, and/or written or graphic materials (including clothing) that demonstrates discrimination or hostility towards an individual or group. We are committed to an inclusive culture that is safe and creates a respectful and healthy environment for all.
6. Children age 12 and younger must be supervised by an adult at all times. Patients of any age and children 15 and younger may not be left alone on the property at any time.
7. Please keep staff informed of treatment changes. Your family qualifies to stay while the patient is in treatment - if treatment ends earlier than expected, your check out date will change. You must inform staff if you have medical treatment that would need to take place in the House. We will be in communication with the hospital to verify appointments.
8. Each guest room may have day visitors between 8:00 am and 10:00 pm. Each family is responsible for them complying with the guidelines. Please meet your visitors at the front desk and have them sign in and out with staff. Inquire with staff for visitor parking options.
9. A parent or legal guardian must make use of the room daily. If you are not using your room daily, please allow us to offer the room to another family. If you need to check out, you are welcome to submit another reservation. Guest rooms can accommodate a maximum of 5 people.
10. We ask that you maintain the condition and the cleanliness of your room during your stay. If there is any excessive damage beyond normal wear and tear, or if items go missing, you may be responsible for covering the costs of cleaning and repair. To keep our Houses safe, we will perform room checks every other week. We may also need to enter your room for an emergency or for maintenance work. We reserve the right to enter your room for the health and safety of all guests staying with us and appreciate your understanding in advance. Please note: Due to the fragile paint we use in this building, we ask that you do not hang anything on the walls (using tape or other adhesives).
11. Quiet hours are from 10pm-6am daily.

Front Desk: 7:30 AM – 9:30 PM

Overnight Security: 9:30 PM – 7:30 AM

Kitchen: 24 hours a day / 7 days a week

Quiet Hours: 10 PM – 7 AM

Ronald McDonald House Springfield

116 St. Joseph Pl. | Springfield, OR 97477

Front Desk: (458) 221-1362

In case of emergency, call 911.

Our wonderful Guest Services team works tirelessly to keep our house in tip top shape. We complete bi-weekly room refreshers to restock any items needed, do a quick wipe down, and ensure the room is in working order. Cleaning kits are available in the pantry for individual use.

We are pleased to offer transportation to and from the hospital to help support you during your stay. Please review the information below so you know what to expect and how to request a ride.

Transportation Hours

• Transportation is available daily from 7:50 a.m. to 9:00 p.m.
• Transportation runs at scheduled times throughout the day.
• A transportation sign-up sheet is located in the kitchen for families to request rides during available time slots.

How to Request a Ride Outside Scheduled Times

• Guests are welcome to call the Front Desk to request transportation.
• To request a pick-up outside of scheduled transportation times, please call 458-221-1362.
• Ride availability depends on scheduling, staffing, and vehicle availability and may or may not be available at the time of the request.
• Signing up in advance on the kitchen sign-up sheet is encouraged whenever possible.

Vehicle Capacity and Safety

• The vehicle can transport up to 5 people at a time.
• Car seats are not available, and families must provide their own if needed.

Approved Destinations

• Vehicles may be used only to transport guests to and from the hospital.
• Transportation to other medical facilities, stores, restaurants, or personal destinations is not permitted.

Authorized Riders

• Drivers may transport Ronald McDonald House guests, employees, and medical partners only.

Communication and Safety

• The Coordinator will carry the house cell phone during each transport to ensure accessibility in case of delays, questions, or emergencies.

If you have questions about transportation or need assistance requesting a ride, please contact the Guest Services Coordinator or House Director. We are happy to support you during your stay.